OneScreen GURU

What the GURU service covers on OneScreen equipment

OneScreen GURU is a support and training service rather than a display. It is available for every OneScreen product, so one service covers the interactive panels, software and other OneScreen solutions your organisation runs. Typical requests include troubleshooting, finding a feature you cannot locate, device setup and configuration, and advice on best practices for everyday use.

The service also helps with subscriptions and renewals to OneScreen services, and it handles the processing and tracking of repairs and returns. For a school or office with several panels, this means one support route instead of a separate contact for each device.

How to reach a GURU from the panel or your laptop

Each OneScreen product has a green GURU button on its home screen. Tapping it lets you choose a chat, an audio call or a video call with one of the GURU experts. On a Windows laptop, download the GURU app and the button floats on screen while you work. The app is also available for Mac, and Android users can install it on a phone or tablet from Google Play.

• Chat with an expert in writing
• Audio call when you need help without visual contact
• Video call, where the GURU can see you if your camera is allowed

If you prefer email or a phone call, you can skip the button and contact OneScreen directly.

Privacy and what happens after a call

When a call or chat with a GURU ends, the app closes, and the manufacturer states that no recording or history log of calls or chats is kept. Government bodies and financial institutions should still check their own record-keeping rules before the service is used for sensitive matters.

Where GURU support fits in Qatar

A private school in Al Wakrah fitting out new classrooms may have teachers who are comfortable with a panel but need help changing a setting during the school day. A teacher can open a chat with an expert without waiting for a technician to be present in the room.

A government office in Lusail installing a boardroom panel can book scheduled training sessions with experts for a team that takes turns using the room, while the GURU button stays available for urgent questions.

An office in the Industrial Area that needs a panel repaired can rely on the repair and return tracking in the service, so the team has one support route for the case.

What to plan before you request a quote

Confirm which OneScreen products will be installed and which devices will run the GURU app, since the data covers Windows, Mac and Android. The service is described as available 24/5, so compare that schedule with your own working week, which in Qatar typically runs Sunday to Thursday, and confirm exact hours with the SmartRooms Qatar team. SmartRooms Qatar offers free site surveys before large panels are wall mounted, and quotations are usually issued within one working day. Schools and government bodies can pay by purchase order.

Request a quote from SmartRooms Qatar to add OneScreen panels with GURU support to your project, and we will confirm the products and support plan that suit your site.